University of Chicago Medicine Improves Patient Satisfaction and Employee Engagement
Chief Experience Innovation Officer Sue Murphy and her team share how they enable an exceptional care experience as they engage, empower, and recognize staff.
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With Vocera Rounds, we have the opportunity to make a real impact on the patient experience while they are still here in the hospital and also ensure we are making the right interventions.
Elizabeth Pastrano, Patient Experience Coordinator at Guadalupe Regional Medical Center
Patient Experience Rounding
Address patient needs in a timely manner by sending service requests in real time. Track a patient’s experience from prior units and from other facilities in your health system, and track trends in patients’ perception of care to identify opportunities for staff recognition.View Vocera Care Experience Solution Brief »
Staff Engagement Rounding
Gain insight to inform environment-of-care issue remediation; provide protocols for staff coaching in areas such as process improvement or hand hygiene, and for expressing gratitude, ensuring staff feel safe, and more. Use custom filters to identify staff with high risk for dissatisfaction or need for intervention, to prioritize them for staff rounding.View Vocera Care Experience Solution Brief »
Operational Quality Rounding
Monitor compliance with operational requirements; for example, fire safety. Track environment-of-care issues and gain insights needed for remediation. Support supervision of the general safety of the facility.View Vocera Care Experience Solution Brief »
Automated Sentiment Analysis to Support Data-Driven Transformation
Screen rounding comments for positive, negative, neutral, or mixed sentiment in order to identify trends in patient perception of care in near-real time, using machine learning and artificial intelligence.View Vocera Care Experience Solution Brief »
View patients and staff by category to prioritize them for rounding intervention.
- Proactively identify and stratify patients with dissatisfaction risk or by category, such as those who have been in the ED for a certain length of time or who’ve had a specific procedure.
- Proactively identify and stratify staff with dissatisfaction risk, such as those who have been employed for a certain number of days.
We have built a trusted relationship with the customer service team at Vocera, and that partnership has helped elevate the success of our mobile rounding strategy and the patient experience
Sue Murphy, RN, BSN, MS, Chief Experience Officer at University of Chicago Medicine.