Solutions Support

Specialized Technical Expertise

Vocera Solutions Support is known for its responsiveness and deep technical expertise, with its team of highly trained Customer Services Specialists, Technical Support Engineers, and Technical Account Managers.

Mission-critical support

The Solutions Support organization understands the mission-criticality of its customers’ operations and is why they offer specific skills in the Vocera system, VOIP, telephony, integration, wireless and wired networks, client devices, and the infrastructure supporting the Vocera solution. For customers that operate in these types of environments, Vocera recommends its Premier Support offering which provides 24/7 emergency coverage as well as a dedicated technical support engineer. For normal 8-5 operations, the Standard Support offering is recommended.

 

Support OfferingPremierStandard
Named Technical Support Engineer (TSE) Checkmark Icon  
Emergency coverage 24 x 7 Checkmark Icon  
Annual remote site assessment Checkmark Icon  
Technical Account Manager
(licenses 600E or 2000U and greater)
Checkmark Icon  
New Vocera releases, services packs, and hot fixes* Checkmark Icon Checkmark Icon
Unlimited technical support incidents Checkmark Icon Checkmark Icon
Web-based access to cases and to Knowledge Base Checkmark Icon Checkmark Icon
Technical Bulletins Checkmark Icon Checkmark Icon
Number of designated support contacts 2 to 5 2 to 3
Number of designated RMA contacts Up to 1 per site Up to 1
Telephone support number 1 800 473 3971 / 1 408 882 5700
EMEA: +44 (0) 800 731 0586
Email support address support@vocera.com
Web support URL www.vocera.com/support

 

* Some features may require additional charges for new capabilities
 
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Who We Are

Vocera empowers people in mission-critical environments to instantly connect via secure, mobile, integrated and intelligent communication solutions.

The Vocera Vision
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How To Buy
Contact Vocera

Contact a sales specialist about Vocera solutions

 
Phone
1(888)-9VOCERA
 
 
International Inquiries

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Contact Us Vocera Logo
Corporate (408)882-5100 info@vocera.com
Tech Support (800)473-3971 support@vocera.com
Sales 1(888)-9VOCERA salesweb@vocera.com
 
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